Terms & Conditions

By entering the Aeroparks Limited car park you agree to the terms and conditions set out below. These terms and conditions apply from the moment that you drive your vehicle into the car park and apply 24 hours a day, 7 days a week. You hereby also bind the owner of the vehicle you are driving to all these conditions and warrant your authority to do so. Aeroparks reserves the right to amend these terms and conditions at any time without notice.

Health & Safety - We want everyone to have a safe experience when coming to Aeroparks.  For this we ask that all customers and visitors take extra care when moving around our site.  Pay special attention to tow bars and wing mirrors on vehicles, be careful of the gardens and curbs, and when it's wet be aware that surfaces can become slippery, so be careful.  Lastly we ask that you please keep your speed to 10kph to ensure the safety for other customers, visitors, and our staff.  Updated 3/08/20

1.         Car Park Pre-booking

1.1       A car park pre-booking is deemed to have been placed when made electronically through the Aeroparks website.

1.2       Provided you satisfactorily complete the pre-booking procedure and parking capacity is available for the times, dates and car park specified you will receive a P-Ticket confirming your booking from Aeroparks.

1.3       You should bring the P-Ticket with you when arriving to commence the parking period at the car park.

2.         Parking Conditions

2.1       Vehicles are left in this car park at any time at the owner’s sole risk in all respects.

2.2       You agree to the following rules:

(a)        You must comply with all rules and directions displayed within the car park and any directions given to you by our staff.

(b)        You must comply with all rules or directions displayed in the car park from time to time and with all relevant laws.

(c)        You must not obstruct other persons or vehicles using the car park.

(d)        You must not park in any area marked ‘reserved’ or ‘no parking’.

(e)   The vehicle you are parking in this car park must have a current warrant of fitness and registration, be roadworthy and be able at all times to be driven under its own power and present no danger or risk to other vehicles or persons or the car park.

(f)    Your vehicle must have current insurance throughout the period parked with Aeroparks.

(g)   You acknowledge that we are authorised to relocate your vehicle from this car park site to another of our car park sites.


3.         Car Park Pricing Policy and Calculation of Parking Charges

3.1       If your car park entry and exit times change from that specified in the P-Ticket as a result of which your parking period in the car park is greater than the parking period booked, you will be charged the appropriate fee for the additional time based on the tariff applying on the date of your departure from the car park.

3.2       You must pay us all the parking charges and other costs we may incur in relation to the vehicle upon demand. We reserve the right to retain possession of the vehicle until all due charges are paid for, including any costs incurred by us in respect of the vehicle. Parking fees will continue to accrue during the period we retain the vehicle until we recover all fees and costs. If the vehicle has to be removed by us to another location, all costs will have to be paid by you. If the amount due is unpaid after 30 days, you agree that we can sell the vehicle and you agree to take steps required by us to permit us to do so.


4.         Shuttle Service

4.1       Aeroparks provides a free shuttle service between the car park and the main passenger terminal seven (7) days a week. Free shuttle transfer includes one transfer to the terminal and one from the terminal only. Any additional transfer requests, including us having to deliver property, will incur additional charges.

4.2       You are advised that it is your responsibility to allow an adequate amount of time to transfer between your car park and the passenger terminal building using the shuttle service.  We do not accept responsibility if you miss your flight or check-in because you have not allowed adequate time or if the shuttle service is delayed (for example, due to exceptional traffic or weather conditions).


5.         Force Majeure

5.1       Aeroparks shall not be liable for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, closure or congestion of airports, cancellation or changes of schedules by airlines, and all similar events beyond its control. Further, Aeroparks cannot accept responsibility where the performance or prompt performance of this contract with you is prevented or affected as a result of such circumstances beyond our or your control.


6.         Aeroparks’ Liability

6.1       You are liable for any damage to the car park caused by your vehicle.  We reserve the right to enter the vehicle and move it. You agree that we have no liability for any loss or damage caused as a result of entering and moving the vehicle.

6.2       While we shall take all responsible care, we cannot guarantee the security of your vehicle. We accept no liability for any claim by you or any other person, whether for loss or damage to you or any other person, or to your vehicles or any other vehicle, whether resulting from using the car park or being able to use the car park, from any additional services that you have requested, or from your negligence or otherwise.

6.3       We accept no liability for any loss or damage to your vehicle where you have requested additional services. Such additional services may be provided by a third party, and may require that your vehicle leave our custody or control. While we shall take all responsible care to select appropriate third parties to provide such additional services, we make no warranties in relation to the additional services they provide.

6.4       We accept no liability for any loss or damage to any article left in our custody or control. Our employees are not authorised to accept any of your possessions for safe custody except the keys to your vehicle where possession is taken at our request.

6.5       We warrant that any services provided by us will be rendered with due care and skill. We make no other express warranties in relation to the services we provide. All other warranties, representations and conditions relating to the services we provide are to the maximum extent permitted by law expressly excluded. Our total liability to you in connection with the car park shall be strictly limited to and shall not exceed that determined by reference to the Consumer Guarantees Act 1993. 

6.6       You acknowledge we may deliver the vehicle to any persons producing the P-Ticket issued to you or producing other evidence of entitlement satisfactory to us.

6.7       Any complaints/disputes arising out of additional services, including car valets, or other services, must be reported to us at the time of collection of the vehicle. Where these additional services have been provided by a third party, any such disputes will need to be resolved directly with the relevant third party.

6.8       You agree to indemnify us in respect of any claim made against us arising from your use of the car park or use of the car park by any one else with your authority.


7.         Privacy

7.1       Personal data will be treated in accordance with Aeroparks’ Privacy Policy, which may be viewed at www.aeroparks.co.nz/view/privacy-policy.aspx


8.         Interpretation

8.1       To avoid any confusion as to the meaning of these terms and conditions:

"damage" includes direct, indirect, consequential and special damage.

"vehicle" includes its accessories and contents.

"we", "us" and "Aeroparks" means Aeroparks Limited, and includes any of its employees, agents and independent contractors.

"you" includes both the driver and the owner of a vehicle entering this car park.

"your vehicle" means the vehicle which you are driving, regardless of whether it is owned by you.

9.         Cancellations & Refunds - Updated 24/08/2020

9.1       Bookings made to park your vehicle with Aeroparks that you then elect to cancel, which is out of Aeroparks control, will not be refunded.  However, the fee paid to Aeroparks will be held in credit for a maximum of 12 months from the original booking commencement date for you to use.

9.2        Customers that return before the original booked return date, will not receive a refund for the unused portion of parking.


1.1       Acceptance: This website is owned and operated by Aeroparks Limited ("Aeroparks"). Your use of this website is subject to these terms of use and Aeroparks’ Privacy Policy [ (together, the "Terms") and all applicable laws. By accessing and browsing this website, you agree to be bound by the Terms. If you do not wish to be bound by the Terms, please do not use this website.  Aeroparks may modify, alter or update the Terms from time to time in its sole discretion with or without notice to you. You agree to check the Terms and to be bound by the Terms in effect at the time at which you access this website.
1.2       Privacy Policy: Personal data will be treated in accordance with Aeroparks’ Privacy Policy
2.         USE OF WEBSITE
2.1       No interference: In your use of this website, you agree not to do anything that may cause undue inconvenience, disruption or offence to Aeroparks, or that may affect the security or operation of this website, any services offered via this website or any network or system underlying or connected to them (including without limitation, by using a robot, spider, scraper or other automated means to access this website or feature on it for any purpose).  
2.2       Termination/Indemnity: Aeroparks reserves the right to terminate your use of this website without notice in the event that you breach any of the Terms, and in which case, you agree to indemnify Aeroparks against the consequences of your breach. 
3.         PAYMENT

3.1     All pricing are charges stated are in NZD.
3.2       Payment methods for any goods or services offered via this site will be advised to you when you order the goods and services via this site (these methods may change from time to time). If you are using a credit card, you represent and warrant that the credit card is issued in your name and that you will pay all charges incurred through your use of the credit card (whether authorised or not). You will either make the required payment immediately, or within 14 days of confirming the transaction if you select payment by cheque or direct credit.
3.3       Where payment is made by cheque it will not be deemed to be received by Aeroparks until the cheque is honoured and the funds payable are credited to Aeroparks’ bank account. Where payment is made by credit card it will not be deemed to be received by Aeroparks until the credit card payment is honoured by the applicable credit card agency. 
3.4       When completing a transaction, you will be presented with a confirmation screen verifying the transaction details you wish to process.  It is your responsibility to verify that all transaction, credit card/account information and other details are correct.  You should print the transaction confirmation for future reference and your files.  Aeroparks has no liability for transactions which are incorrect as a result of inaccurate data entry or for loss of data or information caused by factors outside of Aeroparks’ control. Aeroparks will not be bound by any clerical errors or omissions, whether in computation or otherwise, in any confirmation screen. 
3.5       You acknowledge and agree that internet transmissions are never entirely secure, and that information you send to or through the website (including credit card information) may be read or intercepted by others, despite the processes put in place by Aeroparks to protect your information. Aeroparks shall have no liability for the interception or ‘hacking’ of data through the website by unauthorised third parties.
4.1       Material: You acknowledge and agree that all of the material on this website, including text, images, videos, graphics, trade marks, layout, look-and-feel and any other information contained on or in this website (the "Material") is subject to copyright and other proprietary rights belonging to Aeroparks or its licensors.  This website is for your personal, non commercial use only and you agree that nothing contained on this website grants you any licence or right to use the Material. You agree not to, in any way, copy, reproduce, republish, upload, post, transmit, distribute, store (including in electronic form) or modify the Material in whole or in part, whether in text, graphical, audio, video or executable form, without Aeroparks’ express written permission. 
5.1       Convenience only: You acknowledge and agree that links and references on this website to external websites or third party material (including advertisements) are provided to you as a convenience only. Except to the extent required by mandatory statutory provisions, Aeroparks is not responsible for any third party material you access on or through this website (including advertisements) and Aeroparks has not reviewed and does not endorse or assume any responsibility for any third party content, advertisements, or products or services offered on or available through this website or any external websites. 
5.2       Arrangements with third parties: Any arrangements between you and any third party supplier that advertises products on or through this website (such as payment terms, delivery dates for products or services, warranties or representations associated with such products or services) are made between you and the relevant third party supplier. Unless stated otherwise, Aeroparks has no liability whatsoever in relation to these arrangements. 
5.3       Links: You agree not to create any links from any external websites to this website (including deep-links) except with the prior express written permission of Aeroparks. If you wish to obtain such permission email Aeroparks at info@aeroparks.co.nz
6.         LIABILITY
6.1       No liability: Aeroparks makes every endeavour to keep the information on this website as up to date as possible. However, you agree that, except to the extent required by mandatory statutory provisions, Aeroparks will not be liable to you or any other person for the content, accuracy, availability, timeliness or reliability of any information, statements or services contained on or offered via this website. 
6.2       Not error free: Aeroparks does not represent or warrant that this website will be uninterrupted, error-free, free of any viruses or bugs or compatible with any other software or material.  Aeroparks reserves the right to discontinue or suspend any aspect of the website at any time and/or substitute alternative services without prior notice. 
7.1       Your information: You acknowledge that any information or material which you provide electronically through your access to or usage of this website is not confidential or proprietary, except as may be required under applicable law, and acknowledge that unprotected communication over the internet is subject to possible interception, alteration or loss.  You warrant that any information or materials (other than personal data) which you provide to Aeroparks via this website do not infringe the rights of any person or entity, and that such information and materials may be used in whole or in part in any manner by Aeroparks including, but not limited to, reproduction, retransmission or publication of such information or material or ideas or concepts.  You agree not to introduce into or through this website any information or materials which may be harmful to others.  
8.         PASSWORDS
8.1       Selection: Certain services offered via this website may require you to have a login ID and password. We recommend the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver’s licence, licence plate or passport.  Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters.  
8.2       Responsibility: You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your login ID and password, whether authorised or unauthorised.  You should change your password immediately if you believe that your login ID and password have been used without authorisation.  Aeroparks shall not have any liability for your failure to comply with these obligations. You agree that all information provided to Aeroparks by you in relation to any login ID and password shall be current, complete and accurate.
9.         GOVERNING LAW
9.1       New Zealand: Use of this website and these Terms shall be governed by the laws of New Zealand without reference to principles of conflict of laws.  You agree to be bound by such laws and irrevocably agree to submit to the jurisdiction of the courts of New Zealand in connection with the interpretation or application of these Terms.  
9.2       Outside New Zealand: Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.