Aeroparks Auckland Airport Parking FAQ

Location

How far are you from the airport?

7 minutes.

Where are you located?

We are at 112 Pavillion Drive Airport Oaks.


Checking in

What do I do when I arrive?

Just drive your vehicle into one of 3 clearly marked lanes then remove your luggage and come to reception. There you will hand over your car key (not all your keys) and that’s it!* Hop into one of the vans outside and you’re off to the airport. (*note if you have not paid online you will be asked to pay before you depart).

How much time do I need to allow before my departure to arrive at Aeroparks?

Domestic csutomers allow 60 minutes before your check-in time, International customers allow 90 minutes before close off of your check-in time.


Returning to Auckland

How do I get picked up from the Airport on my return?

Domestic customers, call us on 0800237672 once you have collected your bag - and proceed to the shuttle pick-up area.  We will meet you there.  International customers, please only call us once you have cleared customers - and proceed to the shuttle pick-up area for us to meet you there.

What happens to me if the van is full when I get back?

This generally will not happen due to our automated pickup system, but occasionally this can occur when there are disrupted flights, or others arrive on earlier flights and we were not informed. We aim to pickup customers in the order they contacted us and will send another van asap to pick up the remaining passengers.


Travelling with Children

What if I am travelling with children?

If your children require car seats then remove them from your car and put them into the van. We will ensure that on return that they will be in the van again for you to take your children safely back to Aeroparks. We do not have spare seats available for hire.
We also have ‘baby changing’ facilities in our bathroom.


Facililities

If I want to “freshen up” before or after the flight how can you help?

Aeroparks has a toilet and shower available for all its customers. You are welcome to use it at any time. However, we do not provide toiletries or towels.


Cost

When do I pay?

You can pay online as part of the booking process or at the reception desk before you depart. Obviously, by paying online you are able to save time and make the check-process faster.  All prices stated are in NZD.

What are the accepted methods of payment?

We accept all major credit cards, EFTPOS.  All prices stated are in NZD.

How do you calculate parking charges?

We operate dynamic pricing. This means our prices can go up or down based on parking demand. Our prices are calculated per calendar day not hourly.  The daily rate you book is the rate you keep throughout your booking, even if you stay longer and our prices increase, you still enjoy the daily rate you locked in as part of your booking.  All prices stated are in NZD.

Is there a minimum number of days that I have to park?

There is no minimum or maximum. If you have a long term parking requirement please contact us to see how we can help you further.

Will I be charged if I return after midnight the day after I was scheduled to return?

Yes, as our system charges per calendar day. Of course, you will not be charged if the delay was caused by Aeroparks.

What if I return before the scheduled date?

Either email or phone Aeroparks to let us know of any changes before you board your return flight.

What if I return after the scheduled date?

Please contact us before your scheduled flight is due to return and we will update your booking for you. Any additional costs will be charged at your locked-in booking rate (as mentioned above) at Check-out.